Delete my account

How do I delete my account?

If you want to deactivate your Skyro account, please go here: 👉 https://www.skyro.ph/delete-account

Who can delete their account

We can only delete your data based on when you last used Skyro, boss. Because of legal requirements, some requests can only be processed after a certain time.

Here’s what may apply to you:

• For existing users: Not yet, boss! We can't delete your account because you're an active Skyro customer.

• Closed product but was an active user in the last 5 years: Not yet, boss! We can only delete your data 5 years after your last Skyro loan. We keep your information as required by law to meet legal obligations, prevent fraud, and resolve issues.

• For users who applied 1 year ago: Not yet, boss! We can only delete your data 1 year after your last Skyro loan application.We keep your information as required by law to meet legal obligations, prevent fraud, and resolve issues.

Please note that processing follows Skyro’s data retention policy and eligibility rules.

Forgot my password

If you want to delete your account because you forgot your password, please chat with Customer Care in the Skyro app so they can help you, boss. Your request will depend on when you last used Skyro:

• Active users' accounts: It cannot be deleted yet
• Closed accounts active within the last five years: It only be deleted after five years
• Users who applied one year ago: can request deletion after one year.

We follow legal rules on data retention to meet obligations, prevent fraud, and resolve issues, boss.