As a B2B Support Agent, you will be the frontline partner for Skyro merchants and agents. Your role goes beyond answering questions—you’ll help merchants succeed.

You will:

1. Support Skyro partner merchants across onboarding, operations, and daily concerns

2. Handle inquiries related to:

• Merchant onboarding and account management

• Skyro products and customer onboarding

• Transaction issues (errors, declines, refunds, settlements)

• Technical concerns (loan applications, agent portal, merchant portal)

• Marketing campaigns, collaterals, and social media marketing support

• ALDI support

• POS agent support, including: POS agent feedback and complaints, POS agent allocation requests

• Loan approval rates and customer acquisition flows at point of sale

3. Clearly explain Skyro financing mechanics to merchants:

• What Skyro pays

• What the customer pays

• Payment timing, limits, and expectations

4. Follow strict SOPs, compliance, and data privacy rules when handling loans, payments, and merchant/customer data

5. Document cases accurately to support:

• Quality Assurance (QA)

• Root Cause Analysis (RCA)

• AI training and process improvement

6. Proactively flag:

• Recurring merchant pain points

• AI or automation errors

• Process gaps and operational risks

7. Represent Skyro professionally as a trusted fintech partner

What We're Looking For

Required Background

• Bachelor's degree in any course

• 1–3 years experience in B2B support, merchant support, or operations

• Background in fintech, lending, payments, POS, or e-commerce is highly preferred

• Comfortable explaining financial products and transaction flows

• Experience using ticketing systems and structured workflows

Key Skills and Traits

• Strong business communication skills

• Taglish when working with merchants

• Clear, professional English for internal coordination

• High accuracy and attention to detail

• Calm, professional case handling—even under pressure

• Process-disciplined: follows rules but understands business context

• Comfortable working with AI tools and structured automation

• Proactive mindset—you surface issues, not just close tickets