General questions

Who can apply?

To apply, you must:

  • be a Filipino citizen aged 23 to 65
  • have a primary ID that states your current address
  • have a proper proof of your income
  • have a smartphone with a valid mobile number
What documents are required?

You just need one valid ID from this list:

  • Philippine passport
  • SSS ID (Social Security System ID)
  • UMID (Unified Multi-Purpose ID)
  • PhilSys ID (Philippine Identification ID)
  • Driver’s license
  • PRC ID (Professional Regulation Commission ID)
  • Postal ID
Why was I not approved?

We’re sorry you weren’t approved. Here is a list of the most common reasons why we couldn’t approve you for a loan.

  1. Incorrect data
    Such as wrong email address or false information about your income, past loans, etc.
  2. Poor credit history
    There are either too many loans in your credit history or none. Past overdue loans may be the reason for the refusal of a Skyro loan, too.
  3. High debt burden
    We have to carefully check if the loan can create unbearable obligations for the customers. If that’s the case, we can’t risk issuing a loan to you.
  4. Inactive phone number
    We can’t approve a cash loan if we can’t get in touch with you or your references to check the information.

We can’t disclose the exact reasons why a particular customer wasn’t approved for a loan — it’s simply not safe for us.

What can I do to be approved next time?
  1. Only share truthful information
    When applying for a loan, answer the questions as honestly as possible. All applications are carefully reviewed by our Risk Management team. If we see that you gave us false information, that will reduce your chances of getting a loan down to zero.
  2. The more details, the better
    Provide maximum details, it’s highly important to give as much information as possible. No personal detail is too small to mention. See №1: if you withhold any information, this may be considered a fraud by our security services.
  3. Enter only the mobile number that you’re ready to pick up
    Give us the mobile number that is actually in use. That stands for both your number and your references. It’s essential for us to be able to contact you in time to clarify information. If we cannot contact you or your references, we have no choice but to reject your application.
  4. And actually be ready to pick up
    After submitting the form, make sure that we can reach you by the mobile number you indicated. We’ll get in touch with you shortly.
  5. Get your credit history in order
    This might be the biggest issue. If you already have a lot of loans, this may negatively affect your eligibility for a new loan. We strongly recommend dealing with current loans first before applying for new ones.

Loan payments

What are my payment options?

You have three payment options: online banks, e-wallets, and OTC (over-the-counter). Below is the full list of our partners.

Online banks:

  • BDO
  • BPI
  • UnionBank

E-wallets:

  • GCash
  • GrabPay
  • Maya

OTC (over-the-counter):

  • 7-Eleven
  • Bayad Center
  • CLiQQ
  • Cebuana
  • DA5
  • ECPay
  • eTap
  • ExpressPay
  • M Lhuillier
  • Palawan Pawnshop
  • Posible
  • The SM Store
  • TrueMoney
Is there a fee I have to pay?

Yes, there is a ₱25 transaction fee when you pay using e-wallet or via over-the-counter partners. When paying via online banks, the transaction fee is ₱25 + an extra fee ranging from ₱10 to ₱25.

Note that currently there is no transaction fee charged when paying via BDO or UnionBank, only an extra fee.

How quickly will I see that my payment was posted?

It depends on the payment partner. It can be instant or as long as 3 days.

When is the due date for my payments?

The due date is usually the same date when your loan was first disbursed. For example, if you received the loan on June 20, your first due date will be July 20, etc.

There are few exceptions:

  • If you receive the loan on 30th or 31st, your next due dates are the 1st.
  • If you receive the loan on 29th, your due date in February is 28th.

Note that you can always see your due date in the app. When your due date is near, we’ll notify you via SMS.

We also recommend you to pay 3 to 5 days earlier from your due date to avoid unexpected delays from the payment channel you’ve selected.

What will happen if I miss the due date?

If you missed a due date, the late fee of ₱500 (or 5% of the disbursement amount, whatever is lower) applies the next day after your due date. The late fees apply every month that you’re overdue.

There is no grace period.

Can I make an early payment?

Yes, you can make a full or partial payment for your loan in advance. To do this, just contact us in the in-app chat to know the exact amount for the early payment.

Cash loans for Product loan customers

Is the offer available for all customers with an active or closed loan?

For now, we can’t offer a repeated cash loan feature to everybody. One of the main requirements for getting it is no overdues with us. If we’re ready to offer you a repeated cash loan, you’ll receive a push notification and the banner on the home page of the Skyro app will appear.

Why don't I get an offer?

There can be different reasons for it. One of them is your past overdues with us or with other companies. The offer might also appear a bit later for you — make sure to switch on notifications from the Skyro app to never miss it.

I see an offer for a repeated cash loan in the app. Can I take a Product loan instead?

Repeated Product loan application is temporarily unavailable.

Can I apply for a second cash loan even though I’m still paying for the current one?

No, you need to pay off your current cash loan first. Then, if we have an offer for you, you’ll see the special banner in the app and receive a push notification about it.