About the Company

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Role Overview

The Payments Operations Manager will oversee the day-to-day operational health of Skyro’s payments ecosystem, serving as the primary point of coordination for payment-related operational issues across internal teams and external payment partners.

This role will work closely with Product, Engineering, Finance, Customer Care, Back Office, and external payment providers to investigate, resolve, and prevent payment-related issues. The ideal candidate is operationally strong, analytically minded, technically curious, and capable of driving resolution across multiple stakeholders.

The role will also support the Head of Payments by taking ownership of operational payment workflows, allowing the payments leadership team to focus on strategic initiatives, integrations, and product development.

Key Responsibilities

Payment Operations & Incident Management

• Serve as the primary operational owner for payment-related incidents and escalations

• Investigate failed, delayed, duplicated, reversed, or unreconciled transactions

• Coordinate with Engineering, Product, Finance, and external payment partners to resolve issues

• Monitor payment system health, settlement flows, transaction success rates, and operational KPIs

• Drive root-cause analysis and preventive actions for recurring payment issues

Cross-Functional Coordination

• Act as the main point of contact for payment-related operational concerns from Customer Care, Finance, Back Office, Fraud/Risk, and other teams

• Facilitate timely communication and resolution across departments

• Ensure proper documentation and tracking of operational issues

Partner Management

• Coordinate directly with payment gateways, banks, wallets, processors, and other payment partners

• Escalate operational issues and follow through until resolution

• Monitor partner SLAs and operational performance

• Build strong working relationships with partner operations and technical teams

Process Improvement

• Identify gaps, inefficiencies, and recurring operational pain points in payment processes

• Recommend system enhancements and automation opportunities

• Work with Product and Engineering teams to improve payment reliability and operational scalability

Reporting & Controls

• Maintain dashboards and reports related to payment operations and incident trends

• Support reconciliation and settlement investigations where needed

• Help strengthen operational controls and documentation around payment processes

Qualifications

Experience

• 4–8 years of experience in:

• payment operations, fintech, banking operations, digital wallets, acquiring/payment gateways, product or technical operations roles

• Experience handling operational incidents and cross-functional coordination

• Experience working with payment partners, banks, or processors is highly preferred

Technical & Analytical Skills

• Strong analytical and problem-solving skills

• Comfortable investigating transaction-level issues and operational data

• Ability to communicate effectively with technical teams such as Engineering and Product

• Familiarity with APIs, payment flows, reconciliation processes, settlement processes, or transaction lifecycles is a strong advantage

• Advanced Excel/Google Sheets skills required; SQL is a plus

Soft Skills

• Strong ownership mentality

• Able to stay organized under pressure

• Excellent stakeholder management and communication skills

• Proactive and process-oriented

• Able to independently drive issues to resolution