About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Responsibilities:

• System Administration

• Gather, analyze, and validate technical requirements; prepare detailed project and system documentation.

• Provide technical support to on-site and remote team members, resolving issues promptly and escalating complex problems to the appropriate teams.

• Monitor systems to identify and resolve technical incidents, maintaining uptime and performance SLAs.

• Participate in service updates, system upgrades, and project-related tasks to maintain smooth operations.

• Stay current with emerging telephony technologies and apply them to improve system operations.

• Work closely with cross-functional teams to support the deployment of new applications or services.

• Telephony & SIM Box Infrastructure

• Design, deploy, configure, and maintain SIM box hardware and software platforms for voice and SMS traffic routing.

• Manage VoIP infrastructure including SIP trunks, PBX systems (e.g., Asterisk, FreePBX, 3CX, Kamailio), and media gateways.

• Configure and optimize GSM gateways, SIM banks, and SIM rotation policies for multi-operator environments.

• Implement CLI/ANI management, DID number provisioning, and inbound/outbound call routing logic.

• Monitor call quality metrics (ASR, ACD, NER, PDD) and proactively address degradation or fraud indicators.

• Maintain and audit SIM card inventories across markets; manage SIM lifecycle from provisioning to retirement.

• Troubleshoot call drops, SIP signaling failures, codec mismatches, and latency issues across the call path.

• Ensure compliance with local telecom regulations across operating markets (PH, SA, KE, UAE, BH, MY).

• Microsoft Azure & Active Directory

• Manage Azure and Active Directory services including user account creation, role assignment, and permission configuration.

• Set up and manage email accounts for new users, ensuring proper integration with Microsoft Exchange.

• Troubleshoot and resolve issues related to Azure, Active Directory, and email services.

• Network & Infrastructure

• Configure and maintain network hardware including switches, firewalls, and routers supporting telephony traffic.

• Manage QoS policies to prioritize voice traffic and minimize jitter, packet loss, and latency.

• Support VPN tunnels and secure interconnects between SIM box nodes and core infrastructure.

• Install, configure, and support desktops, laptops, and other endpoint devices.

Qualifications:

• Education & Experience

• Degree or diploma in Information Technology, Computer Science, Telecommunications, or a related field.

• 3+ years of hands-on experience in IT operations or system administration roles.

• 2+ years of focused experience with telephony systems, SIM box platforms, or VoIP infrastructure.

• Telephony & Telecom Skills

• Deep expertise with SIM box hardware (GoIP, VoIP GSM gateways) and SIM management software.

• Strong knowledge of SIP protocol, SIP trunk configuration, and VoIP call flows.

• Hands-on experience with PBX platforms such as Asterisk, FreePBX, 3CX, or Kamailio.

• Understanding of GSM/4G/LTE network fundamentals, MSISDN management, and operator interconnect.

• Experience with A2P SMS routing, number masking, and OTP delivery infrastructure.

• Familiarity with CDR (Call Detail Records) analysis and billing reconciliation.

• Knowledge of telecom fraud patterns (SIM swap, toll fraud, CLI spoofing) and mitigation strategies.

• General IT Skills

• Hands-on experience with Microsoft Azure and Active Directory.

• Strong troubleshooting skills for hardware, software, and network issues.

• Working knowledge of network configuration (switches, firewalls, VLANs, VPNs).

• Experience supporting both on-site and remote users across multiple geographies.

• Familiarity with Jira Service Management and Confluence or similar ITSM/documentation tools.