The Field Representative recovers overdue payments through direct visits, negotiates payment plans, and recommends corrective actions as needed.

Key Responsibilities:

Pre-Collection and Resolution

• Pursue pre-collection and resolution of past due customer accounts by engaging with customers directly.

• Make appropriate recommendations for corrective actions to resolve delinquency issues.

Field Work

• Carry out fieldwork and meet with customers who have delinquent accounts.

• Collect payments using authorized POS machines or approved digital payment tools, ensuring proper acknowledgment and documentation of transactions.

• Conduct mystery shopping and validation visits to merchants, sales agents, or retail locations to assess compliance, sales practices, and customer experience.

• Validate suspected fraudulent or non-compliant activities identified through mystery shopping tasks or field findings.

• Plan routes to optimize efficiency and ensure all field visits and appointments are completed in a timely manner.

• Printing, distribution, and verified delivery to clients of Demand letters and other needed documentation.

Reporting

• Prepare status reports of customer accounts with past due balances, including actions taken and current account status.

• Prepare reports on mystery shopping activities, fraud validation findings, and quality observations.

• Document and initiate write-offs for processing as necessary.

Documentation

• Accurately document customer interactions, POS transactions, field visits, and mystery shopping results and Anti-Fraud visits in the Field Visit mobile application.

• Maintain complete and organized records of negotiations, payment arrangements, and validation activities.

Additional Responsibilities

• Perform other roles and responsibilities as assigned to support changing business needs and priorities.

Qualifications:

• At Least HS Grad, with own motorcycle, with driver's license; familiar with places within Quezon City

• Willing to be assigned to the particular areas above

• Have Powerbank and Charging Cables for CP

• Target Oriented Person

• Willing to use personal cellphone for work purposes