Skyro is a rapidly expanding fintech company serving thousands of customers through our lending business. Our mission is to evolve into a full-fledged financial ecosystem, delivering cutting-edge solutions that make financial services more accessible, efficient, and secure for everyone.

What you will do:

• Deliver onboarding and refresher training

• Localize and maintain the knowledge base, macros, and guidance

• Proactively update the CC team about any product and process changes

• Own local adaptation of Tone of Voice and communication standards

• Ensure consistency between agent and bot communication

• Identify unclear policies, process gaps, and communication issues

• Turn QA and customer feedback into better training, content, and messaging

What you should have:

• 4+ years in training, knowledge management, content design, or support enablement

• Experience creating SOPs, macros, or knowledge articles

• Strong writing, editing, and simplification skills

• Strong sense of tone, clarity, and customer-friendly wording

• Able to localize communication for the Malaysia market

• Fintech / lending / bot content experience preferred

• Marketing background is an advantage