About the Company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

What you will do:

• Coordinate with the Reconciliation, Payments, Finance, and other internal teams to ensure timely and accurate processing of merchant payments and receivables.

• Monitor and follow up on outstanding merchant payment items while tracking resolution with the appropriate stakeholders.

• Validate and maintain merchant bank account information to minimize payment errors and failed transactions.

• Prepare and send debit memos to merchants, ensuring clear communication of payment details, due dates, and required actions.

• Provide timely updates to merchants and internal business teams regarding payment concerns, case status, and required supporting documents.

• Maintain accurate records of merchant cases, payment follow-ups, and supporting documentation.

• Work closely with Customer Care, Sales, Key Accounts, and other internal teams to resolve merchant inquiries, complaints, and service-related concerns.

• Support merchant contract cancellations and offboarding activities by coordinating with relevant stakeholders.

• Escalate urgent or unresolved merchant concerns appropriately to ensure service quality and business continuity.

• Ensure all payment-related requests, account updates, and support activities are completed accurately and in accordance with company procedures.

• Monitor recurring issues and recommend process improvements to enhance operational efficiency and merchant experience.

• Provide reliable post-onboarding operational support to merchants and internal teams.

What you should have:

• Bachelor's degree in Business Administration, Financial Management, Accountancy, or any related field is preferred.

• Open to college graduates and undergraduates, preferably with a background in finance, accounting, or a related discipline.

• Fresh graduates are welcome to apply, provided they have an educational background in finance, accounting, or a related field.

• At least 1–2 years of relevant experience in finance support, merchant support, billing and collections, payment operations, financial reconciliation, accounting, or other related operational functions is preferred.

• Familiarity with finance and accounting concepts, including settlements, payment processing, and reconciliation.

• Strong customer service orientation with the ability to communicate effectively with merchants and internal stakeholders.

• Excellent communication and interpersonal skills.

• Strong attention to detail, accuracy, and organizational skills.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Proficient in Microsoft Office applications and other relevant support tools.

• Experience handling billing, collections, payment processing, or finance-related operations is an advantage.

What happens after you apply?

We review applications on a rolling basis and aim to get back within 2–3 business days. If there’s a fit, we’ll reach out. If you don’t hear from us within 2–3 weeks – consider it a pass. Thanks for taking the time – we appreciate your interest. 🚀