Sales Operations Representative

Overview

We are looking for a highly organized and client-focused Sales Operations Representative to support our SME Trading Credit business in Saudi Arabia.

This role will be responsible for managing clients referred through our supplier partnerships, guiding them through the full onboarding and deal process, and ensuring all required documentation and approvals are completed accurately and efficiently.

The ideal candidate combines strong communication and relationship-management skills with excellent attention to detail and a solid understanding of client onboarding, documentation, compliance, and deal-processing workflows.

About Us

We are a fintech group expanding our footprint in Saudi Arabia, building an integrated ecosystem of Sharia-compliant lending and working capital solutions for both individuals and businesses.

Our B2B division focuses on empowering SMEs through accessible, compliant, and technology-driven credit products.

Purpose of the Role

The Sales Operations Representative will manage SME clients referred through Tadum's supplier partnerships and support them throughout the end-to-end deal journey.

You will act as a key point of contact for referred clients, introducing Tadum's services, coordinating documentation, following up on outstanding requirements, and working closely with suppliers and internal teams to ensure deals progress smoothly from referral through to completion.

The role plays an important part in supporting the sales process, maintaining an efficient deal pipeline, and ensuring a positive experience for both supplier partners and their referred clients.

Key Responsibilities:

Client & Deal Management

Handle and manage client leads and accounts referred through supplier partnerships.

Introduce and clearly explain Tadum's services and offerings to new clients.

Coordinate with clients throughout the full deal process, from initial referral to closure.

Act as a key point of contact for clients during onboarding and deal processing.

Build and maintain strong working relationships with supplier-referred clients.

Documentation & Onboarding

Collect and verify all required client documentation in line with onboarding requirements.

Follow up proactively on outstanding documentation, information, or approvals to avoid delays.

Ensure client files are complete, accurate, and appropriately maintained.

Identify and flag documentation gaps, bottlenecks, or potential compliance issues.

Support clients in understanding documentation requirements and next steps throughout the process.

Supplier & Internal Coordination

Liaise closely with supplier partners to ensure a smooth handover of referred clients.

Build and maintain strong working relationships with supplier partners.

Coordinate with relevant internal teams to ensure efficient processing and completion of deals.

Proactively resolve or escalate issues that could delay deal completion.

Maintain clear communication between clients, suppliers, and internal stakeholders throughout the process.

Sales Operations & Pipeline Management

Maintain accurate and up-to-date records of client status, documentation, activities, and deal progress in CRM and deal-processing systems.

Track active deals and ensure required follow-up actions are completed on time.

Maintain visibility of pending deals and proactively highlight cases requiring additional support or intervention.

Support accurate reporting on sales pipeline, client onboarding, and deal status.

Identify recurring process gaps or bottlenecks and provide feedback to improve the efficiency of the sales and onboarding process.

Required Qualifications

Bachelor's degree in Business Administration, Finance, or a related field.

3–5 years of experience in sales operations, client onboarding, account management, or a similar client-facing role.

Previous experience handling supplier- or partner-referred client relationships is an advantage.

Strong communication and interpersonal skills in both Arabic and English.

Solid understanding of documentation, compliance, onboarding, and deal-processing workflows.

Highly organized, with excellent attention to detail and strong follow-through.

Ability to manage multiple client relationships and active deals simultaneously.

Proficiency with CRM and deal-processing systems.

Strong relationship-building and stakeholder-management skills.