About the Company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Responsibilities:

• Team Leadership & Performance Management

• Supervise and guide collection/verification agents to ensure targets and KPIs are met.

• Monitor daily performance metrics such as PTP conversion, cash collected, contact rate, and verification turnaround time (TAT).

• Conduct coaching, mentoring, and performance evaluations to improve agent efficiency.

• Operational Oversight

• Ensure proper execution of collection and verification strategies.

• Monitor dialer performance, call pacing, and agent occupancy to optimize productivity.

• Implement real-time monitoring and adjustments to improve contact rates and verification workflow.

• Compliance & Quality Control

• Ensure all calls, visits, and verifications adhere to company policies and regulatory requirements.

• Conduct call listening, quality audits, and field verification checks to maintain high standards.

• Address and resolve customer escalations, disputes, and compliance issues.

• Reporting & Data Analysis

• Analyze collection efficiency, agent performance, and verification turnaround times.

• Generate and present reports on cash collected, PTP kept rate, and verification completion rates.

• Identify trends, gaps, and areas for improvement and recommend action plans.

• Collaboration & Strategy Implementation

• Work closely with other supervisors, RPA, and management to improve processes.

• Coordinate with the Field Collection team for effective visit scheduling and execution.

• Ensure seamless integration between collection, verification, and legal processes when necessary.

• Agent Development & Engagement

• Support agent growth through training sessions, upskilling, and cross-training.

• Motivate and engage the team through recognition programs and performance incentives.

• Address attendance and behavioral issues to maintain a strong and reliable team.

Qualifications:

• Experience & Background

• Minimum of 2 years of experience in collections, verification, or related fields

• Prior experience as a Team Leader, Adhoc Supervisor, or similar leadership role is a plus

• Skills & Competencies

• Strong leadership, coaching, and team management skills

• Excellent negotiation, communication, and problem-solving abilities

• Ability to analyze collection/verification performance metrics and implement improvements

• Knowledge of collection strategies, regulatory compliance, and customer handling

• Proficiency in using dialer systems, CRM tools, and reporting dashboards

• Performance & Work Ethic

• Proven track record in achieving collection targets and improving PTP conversion

• Strong decision-making skills under pressure

• High integrity, accountability, and professionalism

• Education

• Bachelor's degree in Business, Finance, or related fields (preferred but not required)

• Flexibility & Adaptability

• Willing to work in a fast-paced, target-driven environment

• Open to shifting schedules and extended work hours as needed