Skyro is a rapidly expanding fintech company serving thousands of customers in the Philippines through our lending business. Our mission is to evolve into a full-fledged financial ecosystem, delivering cutting-edge solutions that make financial services more accessible, efficient, and secure for everyone.

What you will do:

• Lead and manage a team of agents by driving performance and supporting their professional growth

• Foster continuous improvement in individual agent quality through coaching, feedback, and development initiatives

• Ensure team productivity, quality, and attendance targets are consistently met

• Meet weekly evaluation targets and resolve evaluation disputes within agreed SLAs

• Maintain a consistent and transparent feedback loop between agents and management to align with company goals

• Gather and escalate agent insights to identify operational issues and support continuous process improvements

• Effectively manage multiple priorities while maintaining service quality under pressure

• Use data and performance metrics to make sound, informed operational decisions

What you should have:

• Proven experience in customer service, preferably in banking or fintech

• Strong communication skills with experience in mentoring or supporting peers

• Analytical, data-driven, and able to make sound operational decisions

• Strong understanding of customer service KPIs, QA standards, and compliance requirements, preferably within a fintech environment

• Ability to work in a fast-paced and dynamic environment

• Strong problem-solving and decision-making skills

• Willingness to work on shifting schedules, weekends, and holidays if required

What happens after you apply?

We review applications on a rolling basis and aim to get back within 2–3 business days. If there’s a fit, we’ll reach out. If you don’t hear from us within 2–3 weeks – consider it a pass. Thanks for taking the time – we appreciate your interest. 🚀

Collaboration Notice

Please note that the workday should start no later than 2 PM (GMT+8)/7 AM (CET) to ensure effective collaboration within our international team.