Skyro is a rapidly expanding fintech company serving thousands of customers in the Philippines through our lending business. Our mission is to evolve into a full-fledged financial ecosystem, delivering cutting-edge solutions that make financial services more accessible, efficient, and secure for everyone.

What you should have:

• High School graduate under the old curriculum, Senior High School graduate under the K-12 curriculum, or holder of an equivalent recognized qualification.

• At least one year of customer service experience in voice, chat, email, social media, or blended support.

• Ability to communicate with clients in English and Filipino, both verbally and in writing, as demonstrated through the company's communication assessment.

• Ability to understand written procedures and apply them to customer scenarios, as demonstrated through a case-based assessment.

• Ability to work accurately with client, transaction, and account information, as demonstrated through an accuracy assessment.

• Basic computer proficiency, including the use of browser-based systems, email, document-handling tools, and data-entry interfaces.

• Customer service experience in banking, fintech, brokerage, insurance, payments, or another regulated financial service.

• Experience handling customer concerns involving money movement, account verification, financial transactions, order statuses, or transaction disputes.

• Experience using CRM, ticketing, or customer support systems.

• Basic understanding of how stock investing, buying and selling, fees, and transaction settlement work.

What happens after you apply?

We review applications on a rolling basis and aim to get back within 2–3 business days. If there’s a fit, we’ll reach out. If you don’t hear from us within 2–3 weeks – consider it a pass. Thanks for taking the time – we appreciate your interest.