About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Singapore, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Jungle Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Role Overview

At Skyro, the IT Operations plays a hands-on role in keeping our technology running smoothly as the company scales. You’ll be the go-to person for supporting employees, managing core systems and access, and maintaining our cloud, network, and endpoint environments. This role works closely with teams across the business to quickly resolve issues, roll out improvements, and support new tools and processes.

Qualifications

• Degree or diploma in IT, Computer Science, or a related field

• 2+ years of experience in IT support, system administration, or a similar role (preferred)

• Experience with Microsoft Azure, Active Directory, and email platforms (Exchange or similar)

• User account, role, and permission management

• Strong troubleshooting skills across hardware, software, and networking

• Support for on-site and remote users, servers, systems, and network infrastructure

• Working knowledge of networking (switches, firewalls) and end-user devices

• Familiarity with ITSM tools such as Jira Service Management or Confluence

• Strong problem-solving and communication skills

• Ability to work independently and collaboratively

• Organized, detail-oriented, and adaptable to new technologies

Responsibilities

• Provide technical support to on-site and remote users, ensuring timely resolution of issues

• Monitor systems and services, troubleshoot incidents, and escalate when necessary

• Support system updates, upgrades, and IT projects while maintaining performance, security, and reliability

• Manage and support Microsoft Azure and Active Directory environments

• Administer user accounts, roles, and permissions

• Configure and troubleshoot email services and related integrations

• Support network infrastructure, firewalls, and connectivity issues

• Ensure system availability, data integrity, and operational continuity

• Use Jira Service Management, Confluence, and similar tools to track issues and document processes

• Collaborate with cross-functional teams and stay current with emerging technologies